Privacy Policy - Nineyarns

Introduction

Nineyarns ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to create and preserve family stories.

Information We Collect

Account Information

When you create an account, we collect:

Email address
Name (optional)
Authentication data provided by Google (if you sign in with Google)

Story Content

We store the questions you create, the responses your authors provide, and any related content you upload. This content is essential to providing our service and creating your keepsake books.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers or banking details. Stripe's privacy policy governs how they handle your payment information.

Shipping Information

If you order a printed book, we collect your shipping address to fulfill your order. This information is shared with our printing partner, Lulu, solely for order fulfillment.

Usage Data

We automatically collect certain information when you use our service, including your IP address, browser type, pages visited, and time spent on pages. This helps us improve our service and troubleshoot issues.

How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Send questions to your designated authors via email
Generate PDFs and printed books from your story content
Process payments and fulfill book orders
Send you service-related communications (order confirmations, etc.)
Respond to your inquiries and provide customer support
Detect and prevent fraud or abuse

Information Sharing

We do not sell your personal information. We share your information only in the following circumstances:

Service Providers: We share information with third parties who help us operate our service (Supabase for data storage, Stripe for payments, Lulu for book printing, Resend for email delivery).
Your Authors: When you send questions to an author, they receive those questions via email and can access them through our platform.
Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.

Data Security

We implement appropriate technical and organizational measures to protect your information. Your data is stored securely using Supabase with row-level security policies. All data transmission is encrypted using HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your account information and story content for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights:

Access and receive a copy of your personal data
Correct inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your personal data
Data portability (receive your data in a structured format)

To exercise these rights, please contact us using the information below.

Cookies

We use essential cookies to maintain your session and keep you logged in. We do not use advertising or tracking cookies. Our analytics, if any, are privacy-focused and do not track individual users across websites.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@nineyarns.com